Microsoft Exam Courses Item ID: #1468


MCITP Exam 70-623


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Microsoft Exam 70-623 Training Course: TS: Supporting and Troubleshooting
Applications on a MS Windows Vista Client for Consumer Support Technicians
 

PACKAGE INCLUDES:

 •  Instructor Led Video Training on DVD or Online
 •  Demos and Lab Learning
 •  Multimedia Presentations and Self-Paced Navigation
 •  Practice Exam and Test Simulator 
 •  Online & Telephone Tutor Support
 •  Exam Pass Guarantee

Compatible with:
Windows NT | 95 | 98 | 2000 | ME | XP | 2003 | Vista | Windows 7

 

 

COURSE DESCRIPTION

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GET IN THE LEAD – Get Certified Today!

Experience the benefits of classroom learning – anytime|
anywhere! Our expert instruction and multi-media
courses are to get you certified – or your money back!

 


This MCITP 70-623 TS: Supporting and Troubleshooting Applications on a Microsoft Windows Vista Client for Consumer Support Technicians Course teaches students how to install application packages on Windows Vista computers for support scenarios and how to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system| hardware| networking| security| and applications.

When you complete the 70-623 exam| you will earn credit toward the following
certification:

      •  Microsoft Certified IT Professional (MCITP):
             Consumer Support Technician

The Course/Certification Pre-requisites are:

      •  Microsoft Certified Technology Specialist (MCTS):
             Windows Vista| Configuration

As a Microsoft Certified Partner| you can be certain that our comprehensive Microsoft training courses will provide you with all the tools necessary to successfully prepare for your MCITP certification. We guarantee it!

 

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Course Outline

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Microsoft Exam 70-623: MCITP: Supporting & Troubleshooting
Applications on a Windows Vista Client for Consumer Support
Technicians Training Course Curriculum:
 

Maintaining and Troubleshooting Windows Vista Computers

Module 1: A Troubleshooting Methodology
Overview of a TroubleshootingMethodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks
Determining Network Settings
Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues
Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender

Module 6: Troubleshooting Applications
Windows Application Troubleshooting
Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista
Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista

Supporting the Windows Vista Operating System and Applications

Module 1: Windows Vista Desktop Deployment Infrastructure
Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images
Preparing the Target Computer
Backing up the User States

Module 3: Supporting Computers with Desktop Images
Obtaining the Desktop Image
Verifying the Desktop Image Application

Module 4: Installing Applications
Preparation Steps for Installing an Application Package
Application Package Deployment Methods

Module 5: Restoring and Validating User State
Restoring User State
Verifying User State

Module 6: Troubleshooting Desktop and Application Installations
Desktop Installation Troubleshooting
Application Installation Troubleshooting

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