Level 1
MCDST Overview
1.1 What does a MCDST do?
1.2 Questions and Goals
Overview of Main Objectives
2.1 Desktop Management
2.2 Printers & Network Connectivity
2.3 Troubleshooting
The Windows Operating System
3.1 Operating System Features
3.2 Identifying the Operating System
3.3 Workgroups vs. the Active Directory
3.4 Troubleshooting & Troubleshooting Tools
3.5 Computer Management Console
3.6 Safe Mode Tools
3.7 The Recovery Console
3.8 Remote Desktop
3.9 Remote Assistance Tool
Lab - Creating a New User Account
Installing Windows XP
4.1 Hardware Requirements
4.2 BIOS and Upgrade Advisor
4.3 Device Drivers
4.4 Hard Disks
4.5 Creating Partitions
4.6 The Installation Process
4.7 Windows Update
4.8 Multi-boot Installation Considerations
4.9 Resolving Setup Issues
4.10 Transferring User Information
4.11 Unattended Installations
4.12 The Boot Process
4.13 Automated System Recovery
Lab - Automated System Recovery
Level 2
Desktop Management
1.1 Types of Accounts
1.2 User Profile
1.3 Resetting Passwords
1.4 Fast User Switching
1.5 User Configuration
1.6 Smart Menu, Taskbar, Desktop
1.7 Folder Views
1.8 Accessibility Options
1.9 Multilingual Configuration
1.10 Security and Local Policy Settings
1.11 Protecting an Internet Computer
1.12 Configuring Auditing on a Computer
1.13 Troubleshooting System Performance
Lab - Resetting User Accounts
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Level 3
File and Folder Access
1.1 Changing File Associations
1.2 File and Folder Attributes
1.3 File Compression
1.4 Encrypting File Systems
1.5 NTFS Permissions
1.6 Shared Folder Permissions
1.7 Mapping a Network Drive & Shadow Copy
1.8 Offline Files and Folders
1.9 File Redirection
Lab - Managing Simple File Sharing
Level 4
Hardware Issues
1.1 Managing Drivers
1.2 Storage Devices
1.3 Display Devices
1.4 Direct X
1.5 I/O Devices
1.6 ACPI
Lab - DirectX Diagnostic Tool
Printers
2.1 Installing
2.2 Updating & Troubleshooting Printers
2.3 Printer Permissions
2.4 Redirecting Print Jobs
2.5 Resetting the Printer Spooler
2.6 Auditing Printers
Lab - Restarting the Printer Spooler
Level 5
Network Connectivity
1.1 IP Addressing
1.2 Name Resolution
1.3 Remote Connection Issues
Lab - Name Resolution Tools
Troubleshooting Applications
2.1 DOS Based and WIN16 Based Application
2.2 Troubleshooting WIN32 Based Application
2.3 Troubleshooting Application Compatibility
2.4 Troubleshooting Security Issues
Lab - Enabling Application Compatibility
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Level 6
Internet Explorer Configuration
1.1 General Tab
1.2 Security Tab
1.3 Privacy Tab
1.4 Content Tab
1.5 Connections Tab
1.6 Programs Tab
1.7 Advanced Tab
1.8 Customizing
Outlook Express Configuration
2.1 Creating Accounts
2.2 E-mail Configuration
2.3 Troubleshooting E-mail
2.4 Managing Data
2.5 Newsgroups
Lab - Creating Identities
Level 7
Microsoft Office
1.1 Editions and Availability
1.2 Types of Installation
1.3 Installation and Activation
1.4 Applying Office Updates
1.5 Add and Remove Office Components
1.6 Repair and Recover Office Applications
1.7 Adjusting Macro Security
1.8 Troubleshooting
Lab- Microsoft Office Components
Microsoft Outlook
2.1 Creating a Profile
2.2 Managing Outlook Data
2.3 Troubleshooting
Tips for Taking the Test
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