Level 1Course Introduction
1.1 Introduction
1.2 Course Objectives
Module 2
2.1 Support Resources
2.2 Hand-Held Test Equipment
2.3 Network Monitors
2.4 CCO - Cisco Connection Online
2.5 Creating a Case
2.6 Summary
Module 3
3.1 Using Troubleshooting Methods
3.2 Problem Solving Model
3.3 Example Lab
3.4 Introduction to the Equipment
3.5 Lab - Configuration
3.6 Summary
Level 2Trouble Ticket 1
1.1 Ticket 001 - Physical Layer Connectivity
1.2 Summary - Physical Layer Connectivity
Trouble Ticket 2
1.3 Ticket 002 - Connection Issues
1.4 Summary - Connection Issues
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Level 3Trouble Ticket 3
1.1 Ticket 003 - Static to DHCP
1.2 Summary - Static to DHCP
Trouble Ticket 4
1.3 Ticket 004 - Power Failure
1.4 Summary - Power Failure
Level 4Trouble Ticket 5
1.1 Ticket 005 - ISDN Failure
1.2 Summary - ISDN Failure
Trouble Ticket 6
1.3 Ticket 006 - Ethernet Switching
1.4 Summary - Ethernet Switching
Course Review
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